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Statements from Thomas Cook


UPDATED: 20 September 2017 – 13.00

Hurricane Maria was classified as a Category 5 storm on 19 September and a hurricane watch has been issued in the Dominican Republic.

To minimise any disruption to our customers’ travel plans, we brought forward one of our flights out of Punta Cana, Dominican Republic, to depart a day earlier on 20 September.

Unfortunately, we are now unable to operate this flight after the path of the hurricane moved last night. We will now operate later this week, once it is safe to do so.

Our staff are updating all of our customers currently in resort of the situation and any changes to their flight plans

Due to the unpredictable nature of hurricanes it is unclear what the full impact will be when it is forecast to pass through Punta Cana, Dominican Republic, tonight. We are closely monitoring the situation as it develops.

Please be assured that the safety of our customers is always our first priority. All of our customers in the region are in hotels which have been built to withstand a hurricane. This is the safest place for them to remain as the hurricane passes through. Working closely with the resort staff and local authorities, we will keep our customers as comfortable and well-informed as possible.

As today’s flight to Punta Cana couldn’t be operated, our Special Assistance Team will be flown to the destination to offer further support once it is possible to do so.


Please note: the information given here may not be up to date and anyone concerned should contact the operator of their flights/holidays directly for the latest information.

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